Shipping and Returns

Delivery

We deliver to the destinations shown at checkout. Available shipping methods and charges are displayed before you pay. Preparation time varies by item. If dispatch is delayed, we’ll contact you with an update and your options.

Returns and exchanges

If you change your mind, you may request a return or exchange of an unused, non-personalised item within 30 days of delivery. The item must be in its original condition. Please contact us before sending it back so we can provide return instructions. Return postage for a change-of-mind return is at your cost. Exchanges are subject to availability.

Personalised items

Because personalised pieces are prepared to your specifications, change-of-mind returns are not available once production has begun. This does not affect your rights if an item is faulty, damaged or not as ordered.

Faulty or incorrect items

Contact us with your order number and a description of the issue. A photo can help us assess the problem, but is not required to exercise your legal rights. For Australian customers, remedies under the Australian Consumer Law apply in addition to this policy. Where required by law, we will cover reasonable return costs for a faulty item.

Stock availability

If an item becomes unavailable after you order, we’ll contact you. You may choose to wait for a confirmed restock date or receive a full refund for the unavailable item.

Refunds

Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to make the funds available.

Need help?

Please use our contact page and include your order number if you have one.